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The Business Unit ( BU) has a worldwide responsibility for all IT processes, solutions and services. The aim is to further enhance the organisation’s global functions by delivering common business driven solutions and services.

The department covers the management of business relationships and the design, development and implementation of common solutions by following a consistent and rigorous programme and project management methodology.

The Project Management Office (PMO) Consultant operates within the Global Centre of Excellence (CoE) Project Management, which provides project and programme management support for financials, planning, resourcing, controls and standards. The PMO Consultant provides support and guidance to the PMO Consultants and Project Support Officers (PSO) by ensuring the correct capacity and capability of the resource pool to support the delivery of the project portfolio pipeline and will manage the on-boarding to off-boarding of both internal and external resources.

The PMO Consultant drives initiatives that support pro-active management of project delivery risks and issues. Examples of these are reporting, progress meetings and specific project management governance. In addition, the PMO Consultant supports CoE-, Project- and Delivery Managers with managing, planning and allocating resources and keeping track of project planning, progress and budget, enabling a higher efficiency in project delivery. The PMO Consultant also supports the Project Managers with running their project in accordance with the organisation’s best practices, methodologies, standards, tools and templates.

Within any activity the PMO Consultant will need to manage project-related items in accordance with GIS project management standards. A PMO Consultant may also be allocated and expected to manage project management tasks on the assigned activities based on content, availability and project characteristics like scope, complexity and throughput time. An illustrative overview is available in the ‘differentiation’ section of this job profile.

The PMO Consultant is expected to:
– Understand and interpret financial information to ensure value driven decision are made and the impact to the organisation clearly articulated
– Understand the end-to-end service not just the technical or functional components and business impact from a user’s perspective
– Develop win-win, collaborative relations that add clear value to all internal and external stakeholders
– Actively embrace and promote change, especially from a business perspective
– Lead by example and actively engage and motivate individuals around them

Key responsibilities:

Portfolio Resource & Capacity Management
· Analyse resource demand for approved projects and create capacity planning scenarios to enable informed decisions about resource demand and staffing levels
– Actively participate in regular portfolio reviews to ensure resources are scheduled effectively across the active projects and ensure allocation and utilisation targets are managed and tracked
– Ensure that project resource requests are fulfilled in a timely manner and allocations in Clarity accurately reflect the planned workload
– Manage the project resource requisition process to ensure all requests for additional resources are planned and the quality checks adhered to.
– Monitoring and track demand for external resources and ensure valid contracts and financial approval is in place
– Facilitate people management and resourcing for projects; defining roles and responsibilities, staff reviews/appraisals, recruitment/dismissals and staff training
– Monitor resource availability of internal and external FTE’s and skills availability of internal organization.

Integrated Portfolio Planning
– Analyse the project portfolio to enable informed decisions about portfolio and interdependencies between projects
– Take on an active role in regular portfolio reviews to ensure individual projects are scheduled effectively and that delivery conflicts are highlighted and work with Programme and Project Managers to develop clear actions plans to mitigate
– Offer proactive support to Project Managers to ensure approved projects are set up correctly with robust plans, resource allocation and financial cost plans and ensure information can be easily consolidated across the portfolio
– Analyse and communicate portfolio dependencies, risks, issues and opportunities.
– Ensure that information can be easily consolidated across the portfolio and is maintained regularly. Periodic review/delivery sessions will be planned to ensure the Delivery Managers and CoE Managers can steer adequately on key delivery topics (including top risk and issues).
– Facilitates and coordinates regular portfolio and delivery reviews.

Project Management Support
– Keep track of project progress and project financials and support the Project Managers in adequately reporting on this
– Provide active project support services to the Project Managers such as project methodology training, stage gate reviews, project planning facilitation, etc.
– Ensure the provision of skilled development resources to meet project requirements
– Collect, develop and share best practices and techniques for project and programme management controls (e.g. templates)
– Participate actively in project planning activities including resource scheduling
– Monitor resolution of issues and initiates discussions on resolving possible short term resource bottlenecks (issue Management)
– Identify risks including monitoring of mitigating actions
– Signal and reports dependencies across multiple projects
– Report on relevant information about productivity figures, capacity planning vs. portfolio to Integrated PMO Manager and shares the activities per activity area
– Manage minor project delivery from planning, financial, risk, issue and change management according to the HDM methodology and standards
– Guide and support regional PMO teams to ensure compliance with HDM templates and processes
– Formalise with the Project Managers on the provided PMO services to their projects
– Keep track of portfolio/programme and project progress and portfolio financials while supporting the Delivery Managers in adequately reporting on this.
– Enable project support officers (PSO) to work effectively and efficiently within project and programmes and be their escalation path in case required.
– Contributes to ongoing improvement (e.g. customised reports) of the support processes within the PMO organisation.
– Standardise and implement project management (support) processes.
– Coach and guide Project Support Officers (PSO) and ensure they will be also matured in providing services to the Project Managers.
– Offer pro-active support to the CoE and Delivery Managers on the coordination and set-up of the portfolio per CoE. Further to support PMs to ensure programmes and projects are approved and set up correctly/mature with robust plans, resource allocation and adequate financial administration.

Project Management
– If applicable, lead projects related to the assigned function with attention for all relevant aspects:
– Scope management
– Planning, deliverables & resources
– Financial management
– Risk, issue & quality management
– Collaboration, relationship & stakeholder management
– Project governance
– Contract management

Measures of success / KPI’s:

– Projects and programmes are executed according to the agreed HEINEKEN methodologies
– Project- and programme deliverables are created using standardised templates
– Project- and programme progress and performance is structurally reported in a consistent format
– An integrated planning is available and being reported upon covering all projects and programmes, including interdependencies, current status, conflicts, etc.
– For each project- and programme in the project portfolio it is clear how the objectives are aligned to the GIS strategy
– The PMO is regarded as valauble by the GIS Management Team, Project Managers and (Global) Programme Managers
– Level of actual contribution by the individual members to the PM community of practice.
– Level of PM certification and/or acquired skills by members of the PM community of practice.
– Level of lessons learned and best practices that have been shared and applied by the PM community of practice.

Challenges:

– Resource management within Global Solutions
– Competence development and identification of resources opportunities on global level
– Driving standardisation of reporting regarding project management across multiple programmes and projects

Position profile

Qualifications:
Bachelor / Master degree
Experience / skills required:
– At least 3 years working experience in an ICT project driven environment.
– At least 5 years proven project management office and portfolio management experience, supported by applicable technical knowledge.
– Excellent interpersonal, negotiating and conflict resolution skills.
– Demonstrated level of customer and /or internal business experience and engagement.
– Ability to manage internal organisations along with project references for managing multiple vendors, suppliers, subcontractors and business project organisations.

Language(s):
– Fluent English (written and verbal)
– Additional language(s) a plus.

Geinteresseerd in deze functie? Mail je uitgebreide CV met motivatie (Engels) en uurtarief naar recruitment@destaffinggroep.nl
Reageren voor 06-09-2017 09:00.

Start 11-09-2017
Eind 31-12-2017
Inzet 40 uur
locatie Amsterdam

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