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The junior Application Manager is responsible for the functional management, change management and partly technical management of a TSCM business related application like LIMS, EBR, etc.

The junior AM maintains the application (keep the Application up and running) and supports the key users by solving incidents and problems, with the definition and execution of change requests and the training of key users. He/she communicates to the vendor of the application as well the (outsourced) IT shared service centres. He/she will keep the application in a validated state and performing to an agreed performance level.
The junior Application Manager is responsible for the functional management, change management and partly technical management of a TSCM business related application like LIMS, EBR, etc.

You are also maintains the application (keep the Application up and running) and supports the key users by solving incidents and problems, with the definition and execution of change requests and the training of key users. He/she communicates to the vendor of the application as well the (outsourced) IT shared service centres. He/she will keep the application in a validated state and performing to an agreed performance level.

Core Tasks, Responsibilities & Authorities

1. Architecture:
· Maintain and understand the Astellas-system information architecture around the application (data model, interfaces with other applications, application landscape);
· Maintain and understand the information process model together with Key Users;
· Work according to on GAMP V, ITIL, ASL, COBIT (best practices);
· Keep system in validated status and cooperate with internal and external audits.
· Maintain own working procedures.

2. Innovation:
· Support KU with definition of User Requirement Specification (URS), business case and risk assessment;
· Helps writing functional specifications (Functional Requirement Specification/ Business Blueprint, Application Configurations) or outsource if applicable;
· Contribute to validation plan, execute OQ, support KU with test (preparation incl. pre-PQ, OQ test, test protocols, test data, acceptance criteria);
· Train and advice KU
· Support new Astellas and supplier releases;
· Application configuration management;
· Change management

3. Operation
· Solve incidents and problems 2nd line via service desk (system) and maintain FAQ (*);
· Maintain meta data (parameters, settings, general master data, log files) (*);
· Monitor usage of application and data maintenance by users and report to management (*);
· Monitor compliance and define and realize security requirements and user profiles(*);
· Monitor SLA performance for the software and for any hardware outsourced.
· Plan batch jobs;
· Monitor interfaces and address incidents (*);
· Realize authorizations and user profiles;
· Control licenses;
· Reporting various KPI’s (incidents, problems, changes, small projects) to management
· Communicate with the senior Application manager or service desk of the Astellas IT department or the vendor of the software or hardware.

4. Other activities
· Liaise with BIM regarding application management governance and working processes. Also provide requested information to BIM.

Quantitative dimensions
The TSCM application manager has depending on the application as scope:
· Meppel (production, warehouse, QA/QC, TS&FD
· # business processes supported by the application
· # interfaces with other applications

Interpersonal relationships with:
· Periodic meetings and communication with process owners
· IS, outsource partner, BIM.
· Periodic meetings and communication with key users
· Periodic meetings and communication with other application managers (SAP, Empower, EBR, etc.)
· Periodic meetings and communication with ICT Meppel
· Regular meetings and communication with external parties (application vendor)

Specific physical/mental demands
· Participate in telephone conference and video conference
· Service oriented
· Immune to stress
· Quality minded
· Analytical minded
· Accurate working practice

Professional Profile
Training / competencies
Experience
Level of education
– Bachelor (HBO) degree (or level of thinking) in ICT or pharmaceutical process technology

Knowledge
– Process knowledge of the business process that is supported by software application
– Software knowledge of the functionality / modules used by the user organisation
– Standard knowledge: GAMP V, GMP, ITIL, ASL, Prince 2, MS-office
– ICT, Industrial automation, Oracle, SQL, Java, Citrix
– MS Excel, Word, Outlook, Powerpoint, Visio

Competencies
– Coordination capabilities
– Highly communicative
– Persuasiveness
– Good communication skills in word and writing in Dutch and English
– Customer / service oriented
– Analytical skills
– Organisational and planning skills
– Training and coaching capabilities
– Tenacious
– Result drive but multi tasking
– Quality minded and accurately working

Experience

– 3 years of experience with IT maintenance activities in the role of application management
– 3 years of experience within pharmaceutical manufacturing of laboratory environment
– Experience with Oracle / SQL
– Experience with Citrix and interfaces.

Interested? Send youre Resume and motivation to recruitement@destaffinggroep.nl before 28-09-2017 12:00

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