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IT Support Specialist – 1st & 2nd Line (Den Haag & Remote)

I am currently recruiting a freelance IT Support Specialist for a Government client of mine based in Den Haag.

This is a freelance opportunity starting as soon as possible, initially for 8 months.

Responsibilities

Provide 1st/2nd level support on client ICT incidents

Fulfil client ICT service requests

Prepare, configure and maintain PCs

Prepare, configure and maintain mobile phones and tablets

Prepare, configure and maintain mobile offices

Prepare and configure desk phones

Prepare and configure USB sticks and tokens

Perform required hardware maintenance and setup tasks

Configure, maintain and support MFP

Required Skills & Experience

Experience working in an ITIL environment;

In-depth knowledge of Windows OS

Familiarity with Active Directory and Group Policies

Knowledge of Windows OS remote deployments

Familiarity with an ITSM (IT Service Management) tool

Familiarity with client hardware (desktops, laptops, mobile phones, tablets )

Familiarity with MFP (Multi-Functional Printers) maintenance and support

Familiarity with mobile devices management and maintenance (mobile phones, tablets)…

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