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For out banking clients, we are looking for "Helpdesk Support" for a 6 to 12 month contract in Amsterdam, Netherlands. You will works partly from home

Your role
Ensuring properly functioning ICT facilities for Netherlands and Germany in accordance with the agreed service standards by
• Accepting, registering and analyzing ICT incidents and requests in the field of hardware, software, Windows, network and telephony
• Resolving ICT incidents and regular requests in the field of hardware, software, Windows, network and telephony
• Coordination with 3rd line or external parties about more complex incidents and requests
• Pushing incidents and regular requests related to activities of the 3rd line or external parties, including the monitoring and communication of progress of these issues to the end user…

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