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The Application Manager is responsible for the functional management, change management and partly technical management of a TSCM business related application like LIMS, EBR, etc.  The AM maintains the application (keep the Application up and running) and supports the key users by solving incidents and problems, with the definition and execution of change requests and the training of key users. He/she communicates to the vendor of the application as well the (outsourced) IT shared service centers. He/she will keep the application in a validated state and performing to an agreed performance level.

1.     Architecture:
Maintain and understand the Company-system information architecture around the application; Maintain and understand the information process model together with Key Users; Work according to on GAMP V, ITIL, ASL, COBIT; Keep system in validated status and cooperate with internal and external audits.
 2.     Innovation:
Support KU with definition of User Requirement Specification, business case and risk assessment; Helps writing functional specifications or outsource if applicable; Contribute to validation plan, execute OQ, support KU with test (preparation incl. pre-PQ, OQ test, test protocols, test data, acceptance criteria; Train and advice KU; Support new company and supplier releases; Application configuration management; Change management
 3.     Operation
Solve incidents and problems 2nd line via service desk and maintain FAQ ; Maintain meta data; Monitor usage of application and data maintenance by users and report to management; Monitor compliance and define and realize security requirements and user profiles; Monitor SLA performance for the software and for any hardware outsourced; Plan batch jobs; Monitor interfaces and address incidents; Realize authorizations and user profiles; Control licenses; Reporting various KPI’s to management. Bachelor (HBO) degree (or level of thinking) in ICT or pharmaceutical process technology

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