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The Business Unit (BU) has a worldwide responsibility for all IT processes, solutions and services. The organisation aims to enhance its global functions further by delivering common business driven solutions and services.

Description of activities
As Business Application Support Specialist Security and Authorizations (BAS) you have a key role in the BU's service delivery towards the business. You act as a guardian or gatekeeper for driving commonality, standardization of the solution template as was designed and implemented as fit for purpose and you are responsible for support and maintenance throughout its lifecycle. You build and maintain operational level business relationship and a key user network in the OpCos;

In this role, you:
ensure delivery of (small) change requests, ICT expertise and monitors and ensure that the performance, availability, stability and security of

• the assigned systems, services and applications are according to the agreed service levels;
• configure, maintain and report about the business applications and will collect, interpret and process data about the performance and quality of service to give recommendations in relation to business application improvements;
• are responsible for the health and quality of business solutions.
• are closely working together with partners to ensure that the best possible service is offered to the Operating companies.
• Are creating training-, information-, documentation for (end) users
• Are monitoring and reporting on the deliverables of the Standard Operational Procedures (SOPs) performed by various service providers
• Are monitoring compliance (firefighters, IT controls, Segregation of Duty Sox (SoDs), etc)
• Working on Application Strategy and Planning, Transitioning, Performance Monitoring and Reporting and Application Support and Maintenance
• Are working on improvement projects to bring services on a high level.

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