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LET OP: Op deze vraag mogen geen ZZP'ers worden aangeboden!
The Information Communication Services department is responsible for the operational activities of the entire ICT infrastructure of the organisation. The ICS User Services department supports workplaces and infrastructure for end-users. This involves incident resolving and executing change requests. All tasks are performed in close operation with the business, and delivered in line with our service portfolio and SLA. The team provides a new service to support a software test environment called the “FAT (functional application test) farm”.
Within this department we are looking for a Support Engineer (Medior) for FAT farm maintenance, decisive, flexible, can work autonomously.The job assignment is to maintain this FAT farm of about 270 test systems and expand this farm to 380 during this year. The systems will be installed with pre-defined test software and are managed by custom test-management software developed by the organisation. These systems run a specific operating system, not a standard workplace o/s.
The job includes installing, physically repairing, testing and updating. During summer the farm will move to a new facility which involves moving the systems with minimal downtime and liaise with the business to achieve this. Therefore it is desirable to start ultimately per July 27.
Another task is to optimize the uptime by implementing early failure detection, and pro-active monitoring. The farm will eventually grow to over 500 systems. The engineer will also be assigned to regular 1st and 2nd line workplace support tasks when time allows.
The candidate for this assignment is required to take care of planning, communicating, and installing and repairing, and do this in an efficient and customer friendly manner. He/she will be reporting to the team leader of User Services and work closely together with the coordinator service desk and the business contacts for the FAT farm.

Please only submit candidates who have/are:
– a Medior level with ambition in PC support environment.
– Good organizational and communicative capabilities on a MBO+ level.
– Good knowledge of PC hardware support
– Profound knowledge of both Dutch and English language
– Able to work according to ITIL guidelines and principles
– Decisive, flexible, can work autonomously; communicate to the R&D business on a professional level. Is a team player and has good analytical skills.
– Flexible in working hours to minimize downtime.
– 3-5 year experience in a comparable job.
– MCITP certified, also able to perform regular workplace support in a corporate network environment.
– Able to work both on his own and in a team, showing an initiating and pro-active attitude.
– Permissioned to work in the Netherlands, and able to provide, if requested, a certificate of conduct

Interested?
Send in a recent CV plus motivation, both in English, and your hourly rate.

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