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For one of our clients in the Breda region we are looking for a Senior Support Engineer.

Werkzaamheden:
• Report and handle Incidents and Service Requests of the ICT infrastructure and/or business applications according the Incident Management procedures on the first and second line defense
• Make sure the agreed Service Level Agreement (SLA) are met and keep the customers informed about the handling process
• Support local IT and business personnel with knowledge and actions
• Monitoring of the supplied IT services and applications
• Maintain all areas of the centrally managed technical ICT infrastructure and/or business applications and act on all reported topics
• Maintain the server farms with the latest patches and assure the compliance levels
• Escalate issues to the specialized GMCC teams or suppliers when needed and control the progress
• Contribute in defining and improving Work packages and Standard Operating Procedures
• Maintain and complement the information knowledgebase and FAQ
• Have adequate knowledge of the supported environment and keep in touch with new technical developments

Functie-eisen:
– Minimal of 2-4 years working experience as independent Support Engineer in an Enterprise company (experience with a minimum of 10…

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