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GIS System Engineer
 
The GIS Service Engineer, Subsurface Wells & Technical Infrastructure (SW&TI) supports the infrastructure for Technical Professionals in Exploration and Production operating from various locations around the globe. It includes GIS (Geographic Information Systems) specific back-end services for the global  Geomatics community, which are provided by a virtual team located in the Netherlands, USA and Bangalore. We’re looking for candidates to strengthen the team covering operational support, service improvements and technical project lead related activities.
 
Main activities
Operations:

• Provide 3rd line operational support, with focus on day to day incident management related to Portal for ArcGIS, ArcGIS Server, ArcSDE, FME Server and Oracle on Linux.
• Troubleshooting and resolving complex technical application issues: application access, recovery and tuning.
• End-to-end monitoring and problem management across all technical areas.
• Act as interface between our customers and various infrastructure support groups providing operating system and storage/network support.
• Work very closely with the customer to provide guidance in the effective use of GIS systems, products and services (mainly ESRI technologies) 

Participate in global pro-active GIS service enhancements 

• Plan and participate in global GIS backend ever greening activities like new releases, security patches and application upgrades.
• Automation of workflows maintaining applications (i.e. upgrade, migration, stabilization, workarounds).
• Document, maintain and improve service performance metrics. 

Participate in new ArcGIS Server deployments and introduction of new technologies: 

• Plan and participate in global GIS backend ever greening activities like new releases, security patches and application upgrades.
• Translating customer requirements in infrastructure design and managing component infrastructure provider’s delivery on new requirements.
• On boarding (technical support) of new GIS functionality into the service, ensure appropriate transition from project to support.
• Deployment of GIS backend services to new locations around the globe liaising with hardware, storage & operating system component infrastructure providers and customers.
• Contribute to successful project delivery within agreed time and budget Knowledge skills and abilities

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