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As Support Lead you are primary responsibility to bring the level of support to customers, who use the mobile platform, to a higher and more professional level. Based on your extensive knowledge and experience you will coach the team, both on personall as well as professionall level. In addition optimization of the co-operation with other teams in the organization is of great importance.

You will ensure an adequate administration which enables proper reporting and communication towards customers and colleagues. At the same time this provides good control information to manage your team.
The Support Lead reports to the CSO.

Competences

•Technical bachelor degree;
•Minimum 5 years’ experience in a similar position;
•Extensive experience with ITIL;
•Experience in large scale cloud platforms is a plus;
•Experience with the ins and outs of the latest (Microsoft) technologies;
•Service-oriented and solution-oriented attitude;
•Excellent interpersonal and communication skills;
•Proactive, showing initiative, eager to learn;
•Fluent in English.

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