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End to end operational support of key lab applications: OpenLab (Agilent OpenLab in client server environment) ELN – Electronic Lab Notebook (IDBS E-Workbook) End to end coverage includes the application as well as underlying infrastructure; must be able to identify infrastructure issues and coordinate with infrastructure service providers to resolve issues. Use of a variety of documentation, support, compliance, and reporting tools to support the application landscape. Assist with IRM review of lab IT environments. Other application support and issue resolution/escalation for other PT SOM supported applications, as required.

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