[ad_1]

Voor onze opdrachtgever, een logistieke internationale organisatie te Amsterdam, zoeken wij een service coordinator die zich herkent in onderstaand profiel:

Global Information Services (GIS) has a worldwide responsibility for all IT processes, solutions and services. The Global Application Management Services department is responsible for support and maintenance of all global applications including the global service desk and business application support. Global Infrastructure & Data Services (IDS) has the overall responsibility of assuring that the Global infrastructure is robust, fit for purpose and cost effective. The IDS department drives the vision for all data and information related activities, which includes Master Data Management and Business Intelligence operations. The scope of IDS includes both the standards definition for Infrastructure & Data Services to enable the business, and the day-to-day support and maintenance activities for services (such as Workplace Solutions, Network, Data Centres, Security, Master Data Management and Business Intelligence). IDS will act as a control function and manage vendors based on budget and service performance.

The Service Coordinator supports the Service Manager in ensuring that services are delivered as per agreed budget and performance levels and contribute to the operational integrity of the business operations globally through continuous improvement. Service Management will need to operate with energy, conviction, commitment and business leadership to drive standardisation and ensure clear and robust decisions. The Service Manager is specialised in a service area with specific characteristics. 

The Service Coordinator is expected to:

• Establish win-win relationships that add clear value to all parties


• Understand the end to end Service not just the technical components and impact from a user’s perspective


• Understand and interpret Financial information to ensure value driven decision are made and the impact to the organisation clearly articulated


• Raise the bar by continuously look for ways to improve, also by staying abreast of external trends


• Proactively partner with Global Solutions to ensure effective Service design, planning and transition for a seamless transition of projects to support


• Lead by example and actively engage


• Foster an environment where people work together and leverage off each other

[ad_2]

Source link