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We are looking for a Senior ITIL Process Analyst. The tasks are:

1. Embedding Event Management Processes & Procedures;
2. Coach regional monitoring analysts (like ROC, Application support & suppliers);
3. Coach support teams on on-boarding IT-services to Event Management;
4. Identify & address procedure-related issues in operations;
5. Work globally with other support teams (like the Global Monitoring Operations (GMO) team) for consultancy on Event Management tooling;
6. Define reports to track Event Management performance and work on procedure improvements.

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