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High level scope:

• Own and drive the refresh of IT infrastructure (Desktops, Hosting) used in Labs R&D environments (5 locations,  typically associated with specialty R&D equipment & Labs Applications) against the Target Operating Environment.

Target Operating Environment knowledge:

• Windows desktop (Win-10, Win-7) refresh
• Linux refresh, Windows 2K8/SQL refresh, Citrix refresh
• (Desktop) refresh experience:

Working knowledge of Application compatibility and remediation:

• Special Business applications used in a Laboratory R&D environment
• Against Win-10 LTSC

Ideally needs to know about Desktop refresh process and tooling:

• Client Asset Refresh process
• Working with DXC/TCS on-site support
• Working knowledge of tooling :
• ADIM, SCCM, AD, RA tool
• APEX – IT managed applications (and hence Desktop infra)
• Asset manager, ServiceNow, eMRF
• Discovery tools – Flexnet / Browsium

General project planning, reporting and stakeholder management:

• Working with delivery teams & suppliers 
• On-site Business owners of Lab equipment and/or applications
• Steering committee, milestone reporting

Challenges:

• The Laboratory R&D Landscape is highly specialized, typically comprising of non-standard IT Desktop infra, applications & services associated with R&D equipment.
• Accountability of IT regarding the Labs infrastructure is not always clear, with underlying Asset data quality issues and/or not available
• High dependency on (older versions) of specialized Labs applications, requiring application compatibility evaluation/upgrades against Win-10 LTSC

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