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Functie
Process Manager

Expertise
Lean Six Sigma

Werkzaamheden
Blackbelt Consultant Operational Excellence

Standard hours / week36
Location Amsterdam
Start Date 27-Apr-16
End Date 31-Oct-16

Description
We are looking for….
a Blackbelt Consultant Operational Excellence

In the NL Frameworks & Control department of Wholesale Bank/Client Services Delivery we are looking for 3 Senior Consultants to work on service management, process management & process improvement or NFR & ERM Control across the CSD organisation in NL.

Job description

Together with the CSD product functional leads, Global Service Organization and the Client Experience staff, the CSD Operational Excellence staff will work in virtual teams on a common end-to-end mission. Staff in a team are totally responsible for the mission and for achieving the target of that team, and not just for the part result.
•Realization of the required business needs/improvements for CSD, whether it is service management related, process management & improvement related or NFR & ERM Control related in multidisciplinary teams.
•Drive continuous improvement culture
•Together with CSD multidisciplinary teams deliver business needs with respect to service management, process management & improvement and/or NFR & ERM Control based on your expertise
•Support Framework Seniors to define, roll out and improve the Frameworks

Your work environment
The CSD organization is faced with major IT, operational and organization changes in the coming years.

Operational Excellence will drive the standardization and control of the service delivery (processes) of Wholesale Banking, will drive the standardization and efficiency of non-product specific (shared) tooling, is the process owner of KYC (including CoE and CDU’s) and other Client processes and is functionally responsible for the Global Services and Operations hubs in Manila and Bratislava.

The Operational Excellence department focuses on guaranteeing operational stability and quality in the operational production chains and ensuring that the management of the (operational) risks in all regions are handled in a consistent and effective manner, including coordination and support for the roll-out of ERM in the line in close collaboration with COO Control

Your profile
•You have a strong customer focus and drive for standardization in a customer centric culture.
• You are able to see synergies and think out-of the box. You ‘make it happen’ and deliver on promise..
• As a person you are someone who stays on top of developments, who acts rather than reacts, who communicates in an open and transparent way and you are someone who can deal with cultural differences.
• Collaboration skills are extraordinary
• Graduate level
• Experience as Project Manager
• Process affinity/ blackbelt/ lean consultant
• Proven track record in reaching results in a functional line
• Experience with process management
• Broad network (also outside the company) with professionals on this subject
• Experience working in an international environment
Skills required
• Communication skills (ability to communicate clearly and consistently in different contexts and cultures, strong influencing skills);
• Eagerness (highly motivated to contribute to and a strong believer in CB TOM)
• Nerve to challenge the status quo
• Result oriented
• Culture sensitive
• Collaboration
• Flexibility
• Independence
• Pro active
• Can do mentality

Interested? Please response with recent cv, motivation and hourly rate.
VOG is for your own costs

Bijzonderheden

Regio
Nederland – Noord-Holland

Startdatum
21-04-2016

Duur
6 maanden

Referentienr.
30160513

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