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Project Description

This project has the objective to define and implement the new Operating

Model and insource several responsibilities into the organization, with the goal to improve

control over the service and its performance. To establish and enable the new operating model, the following key deliverables are expected:

• New Operating Model: Define, implement and transition to the new IRM IP

Operating Model, addressing the needs and challenges of the Cyber

Defense Team, the Operations (SOM) and delivery (DV) organization. This

includes process definitions, roles and responsibilities, operating

procedures and IRM IP governance.

• In-house capabilities: Development of in-house Splunk knowledge/skills to

support the IRM IP platform management, platform & data feed

engineering and platform operations, by hiring, onboarding and training of

resources that will support the new operating model.

Function description

Platform Management consultant is needed to lead the development,

implementation and transition of IRM IP Platform management processes,

including:

• IT Service Governance & Management

• IT Strategy & IT Portfolio Management

• Business relationship management

• Resource Management

• Financial Management

• Supplier Management

• Service Level Management

• Service Agreements & SLAs

• Performance Measurement and Reporting

• Risk Management

• Information Security Management

• Compliance mgmt.

• Continuous Improvement

• Knowledge Management

• Asset Management

• Catalogue Management

• Configuration Management

• Standards, Policies and Procedures

• IT Architecture

• Availability Management

• Continuity Management & DR

Responsible for the development, implementation and improvement of the

above process, including the following process attributes:

• Policies, Objectives & Plans

• Processes & Process Descriptions

• Standard Operating Procedures

• Templates & Checklists

• RACIs

• Process KPI’s

• Process & automated Controls

• Supporting Tooling & Infrastructure

• Skills, Role Descriptions, Staffing Levels, Resource Planning

• Ways of Working (DevOps, Agile, Continuous Improvement)

In order to meet the project objective, the consultant is expected to:

• Elicit and document business requirements

• Translate business requirements into functional requirements for the

associated processes, process workflow and controls

• Assess existing processes and associated process gaps/ improvements

• Document existing processes present

• Design, document and embed to-be processes in the organization

• Act as a sounding board for alternate ideas/solution

• Propose alternate solutions to simplify, improve and automate solution

• Apply independent thinking to problem solve

• Lead discussions about process redesign

• Communicate and manage stakeholder expectations

• Define process performance targets and measure compliance

• Apply knowledge of business process modelling

• Plan, monitor and report on status

• Educate business users responsible for managing and operating

business processes

• Facilitate process workshop

• Document procedures and present new process designs to stakeholders

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