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Develop and maintain the specific service, deliver user support within the assigned area, challenge business requirements and translate these requirements into a functional and technical system design covering logical service components, data elements, process flows and their integration (including support).

Deliver expertise in IT-development projects and changes (RFC's) to build, test deploy effective IT-solutions for the assigned (business) area.

Support infrastructure, systems and services by using defined processes in order to deliver services as agreed. Where services are managed and/or provided by external supplier the Service Consultant is supporting the service manager and managing those suppliers according to the contracts and SLAs agreed.

 

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