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Hi ,

We are looking for L1-Desktop Support ,Location Enscheda, Netherlands. (Look only under 10 Miles from Location or 30 Minutes Journey).
Years of Experience Min. 3+ Years
Type of Hiring FTE -12 Months only.
Onsite/Offsite Onsite, Work form Office. No Remote

Offer can be made in a Week , please contact

Job Description:
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Note: We Look for only profiles who are residing within 10 Miles from Enscheda, Netherlands…

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