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The principal accountabilities are: 

• To be continuously aware of the safety and security considerations required on site and to ensure that all work practices and procedures will be safe to her/him and others 

• Maintains effective and professional customer relations at all times 

• Understands the general sensitivity, priority and urgency around our most senior leaders 

• Prevents, troubleshoots and solves technical issues reported by end-users within the End User Computing infrastructure 

• Performs planned and unplanned activities including but not limited to IT PC health checks, pre-travel IT checks, Operating System installations, and maintenance of a variety of personal devices including smartphones, tablets and laptops 

• Involved in the coordination of individual IT escalations

• Provides sound advice and support to Senior Executives on IT related requests or queries within the set boundaries of Information Risk Management, company Demand Policies and other available guidelines 

• Accurately documents the facts related to the incident or query, the troubleshooting steps taken and its resolution in the relevant ticketing database, as well as the associated time writing activities 

• Provides end-to-end planning and support for the IT requirements of the (virtual) Executive meetings/events, including Executive IT meeting room setup and event preparation, ensuring a smooth running of the event. Coordinates the follow up of any issues that may arise during the event. 

• Shares and documents knowledge, thus working in a professional manner and fostering team spirit 

• Adheres to a formal dress code and professional conduct at all times.

• Occasionally travels to support business needs when required, mainly in country 

• Fulfills the assigned shift during business hours and performs standby duties on a rotational basis

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