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Our client is seeking an IT Operations Landscape Manager (OLM), responsible for delivering smooth IT operations of applications and their related back-end technologies. The OLM is responsible for end-to-end application operations delivery for all ITIL activities. They are required to manage a vendor which provides day-to-day operational services via a managed service contract. 

Key deliverables: 
• Ensure a proactive approach to the Health and Safety of team members and Supplier staff. 
• Accountable for the IT Service Management, Service Delivery and Support of the Shell Well Engineering landscape IT services. 
• Manage service delivery performance of 3rd party Managed Service. 
• Ensure that service level agreements are in place, evergreened and meeting the needs of the business stakeholders. 
• Build deep and productive relationships with Key business stakeholders. 
• Manage the delivery of the technical landscape components (Applications, Infrastructure and Data). 
• Manage IT service costs and billing to the business using robust costs models for services delivered. Identify areas to reduce service cost, eliminate waste and maximise efficiency. 
• Report service performance on a monthly basis and undertake activities to ensure that KPI's are met. Undertake analysis of service performance data of own and 3rd party service delivery. Identify trends & systemic issues, instigate problem management and identify areas for continuous improvement. 
• Ensure ITIL processes are adhered to and that asset and configuration systems are accurate. 
• Proactively identify and mitigate risks to ongoing service delivery and maintain a risk register with the business. Ensure relevant information security controls are in place. 
• Ensure effective management of significant and recurring service impacts and bring parties together to ensure prompt service restoration and resolution. 
• Support new service developments and enhancements ensuring appropriate transition to support and sign-off. 

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