IT Engineering drives business value through providing world class technical, functional and consulting expertise to deliver the right skills, at the right time, in the right place. In IT Engineering you will have opportunities to work on IT projects, programmes and products across the value chain of our client.

Our technical career paths will support your personal development through learning and certifications. We are the home of technical talent where you can grow your career, develop leading edge skills and deepen your business knowledge. Comprising of six capability centres, we bring together natural sets of skills at scale, providing our customers with size and depth in terms of business and platform knowledge. The capability centres promote continuous improvement of functional excellence, giving you the methods, standards, best practices, platforms, tools and external insights to support and accelerate your capability development. Our communities of practice provide access to expertise and learning, where your skills and passion for innovation and excellence will thrive.

The Enterprise Resource Management (ERM) function within IT Engineering, is responsible for allocation of resources across IT Engineering and it owns the resourcing processes and functional excellence across IT. This function collaborates across various Lines Of Business, Contract and Procurement, Strategy and Planning, Project and Program Management, Capability centre leads, to drive effective resource management processes and practices. A fundamental pillar to this having the right information available, analytics to drive insights and using a systems approach to connect various systems to formulate an integrated view of data which will enable decision making across various levels of management and leadership.  

Job accountabilities:

• Manage resource demand matching and allocation for the capability centers ranging up to 500 resources (staff and contractors) across different hubs, cross resource groups, across all Lines of Business.
• Manage release of resources from assignments.
• Manage escalations for respective groups within the CC in case of resource allocation issues (e.g. over allocation, under allocation, replacing resources, extension of resources, etc.).
• Provide reports and insights for CC Leads using reports from ServiceNow and PowerBI around Resource Management (including skills & capabilities, Sourcing and Workforce Plan) – e.g. trend reports, demand vs supply.
• Support continuous improvement of the resource management process for Project Delivery, drive quality, availability, and consistency across the resource management data.
• Work and align with CC Managers and leads around (new) staff capabilities to be incorporated in SN.
• Works with IT Sourcing team to source contractors (from request to contract set up).
• Support driving continuous improvement in effective processes, which identify current and future skill and capability gaps to enable Project Delivery in IT to achieve its goals.
• Support and work with the IT Resource Management Team members to drive governance, Continuous Improvements, and other initiatives taken up in the Enterprise Resource Management Function Dimensions.
• The Resource Management Analyst handles up to 500 FTEs per year.

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