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Main activities
Operations:
-Provide 3rd line operational support, with focus on day to day incident management related to Portal for ArcGIS, ArcGIS Server, ArcSDE, FME Server and Oracle on Linux
-Troubleshooting and resolving complex technical application issues: application access, recovery and tuning
-End-to-end monitoring and problem management across all technical areas
-Act as interface between our customers and various infrastructure support groups providing operating system and storage/network support
-Work very closely with the customer to provide guidance in the effective use of GIS systems, products and services (mainly ESRI technologies)

Participate in global pro-active GIS service enhancements:
-Plan and participate in global GIS backend ever greening activities like new releases, security patches and application upgrades
-Automation of workflows maintaining applications (i.e. upgrade, migration, stabilization, workarounds)
-Document, maintain and improve service performance metrics

Participate in new ArcGIS Server deployments and introduction of new technologies:
-Translating customer requirements in infrastructure design and managing component infrastructure provider’s delivery on new requirements
-On boarding (technical support) of new GIS functionality into the service, ensure appropriate transition from project to support
-Deployment of GIS backend services to new locations around the globe liaising with hardware, storage & operating system component infrastructure providers and customers
-Contribute to successful project delivery within agreed time and budget

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