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For our international client in The Hague we are looking for an Enterprise Access Management support. 

Enterprise Access Management (EAM) is responsible for the secure provisioning of access to Sox and non-SoX application to users. The scope of services covers end to end request management and provisioning of user access requests for all business applications. The EAM Lead is responsible for leading and managing the delivery of the end-to-end request management, user access provisioning service and access management project services for one or more businesses. 
The position is part of a small team of EAM Leads. EAM services have many touchpoints for day to day provisioning, application support and projects. 

Accountabilities: 
• Responsible to maintain the SLAs/KPIs agreed with Business 
• Own and resolve the service issues, manage the escalations 
• Define and implement continuous service improvements 
• Knowledge in Access management is advantageous to ensure right decisions are made for the service 
• Manage the service in contractual relationship with suppliers 
• Assure supplier delivery against contractual agreements 
• Managing stakeholder requirements and escalations 
• Deliver through others (including suppliers) by influencing decisions and actions 
• Establish, maintain, challenge and collaborate with Supplier to achieve a Win-Win relationship 
• Drive the on-boarding of new applications/project activities on to EAM Operation services and stakeholder management both within the company and external suppliers 
• Ensure that access operations are adhering to IT & IRM controls framework 
• Timely manage High Risk Security & Compliance actions 
• Ability to develop and manage a high performing team

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