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Introduction
If you get excited by supporting  your colleagues by finding the root cause of issues as fast as possible, so they can continue with a containment of a structural fix delivered by you to build a state-of-the-art chip product. Check out our position as Customer Support Engineer.
 
Job Mission
Together with a talented team, you will pick up all support calls in the Computer Systems group. The time pressure will be tangible. You will be involved in system down moments, where all eyes are on you to solve the problem as quick as possible. You will have to crack several hard issues a week and indicate quality gaps which will get visible during your support activities.
 
Job Description
Your daily activity is support in which you will have contact with Software Engineers, Software Integration, Customer Support and Manufacturing. Based on machine logging and core dumps you will pin point the root cause and define the solution direction of the issue. You will discuss this solution with the development team to make estimates for the expected effort to solve the issue. You will also be involved in the new solutions provided by the development team.
Within the group you will work in a continuous improving environment, so you should feel energized by these changes to move forward. We even expect you to take proactive initiative for continues improvement on software quality and/or development efficiency.

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