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Harvey Nash is voor een van haar eindklanten in Amsterdam op zoek naar een Credit Control process consultant (Lean/6sigma).

Proces:

Deadline: donderdag 7 september 11:00 uur

Startdatum: z.s.m.

Einddatum: 3 maanden na start, optie op verlenging

Gemiddeld aantal uren per week: 40

Indicatie/Maximaal tarief: zo scherp mogelijk

The credit control department is responsible for the credit check process, coordinating direct debit processes & cash allocations, dunning & treatment and directing external collection agencies. The team serves both B2C and B2B.

The credit control team has an ambitious improvement agenda for the coming 6 months. Several elements of this agenda are:

Review and improve effectiveness of credit check for new customers

Create insight in the team & process effectiveness and efficiency by installing process tracking and kpi reporting

Improve effectiveness by use of performance dialogues and improved clarity of roles and responsibilities

Improve efficiency by identifying and following up on waste

Resolve some operational backlogs

Main processes in scope are:

new customers coming in

Collection covering:

payment processing (direct debet and matching manual payments)

processing credits and pay outs

dunning and treatment

file processing with external debt agencies

dispute process

The improvement manager will be responsible for initiating and coordinating improvements in the credit control department. Concrete responsibilities will include:

Coach the credit control team on applying performance dialogues focused on continuous improvement and running proper day and week starts;

Lead the effort to create insight in effectiveness and efficiency;

Work closely together with finance operations team in both Riga & Diemen and with the Customer Operations teams in order to do and support proper root cause analysis;

Get solutions in place to solve rootcauses. Proposed solutions should focus on both system improvements but also for main part from changing processes and procedures (lower of small it impact changes) and instructions (work smarter)

Assist management with priority setting on projects and improvements;

Monitor and/or manage progress on improvements.

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