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Our client is migrating several service management tools into 1 platform (ServiceNOW).
 
Responsibilities
– Attending weekly SME and Champions calls to support Q&A on training
– Reviewing training materials (including PPTs, Knowledge Articles, and testing of lab exercises)
– On-going maintenance of the SharePoint Site
– Support update of Learning Tutorials with video scripts and screenshots
– Booking of training sessions with Skype and/or conference tools
– investigation, Creation, and support of in-tool ServiceNow Training (Guided Tours)
– Admin support for training sessions (attending calls, invites etc)
– Admin Support of the ServiceNow Training env (e.g. access, profiles, labs, reporting)
– Maintenance of master training completion report
– Yammer Coverage & Support
– ServiceNow Email Channel Coverage & Support

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