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Job Description
Connectivity Services and Operations Management (SOM) is part of the ET SOM (Enterprise Technology Service and Operations Management) organization in IT Services and Operations. Services within the Connectivity SOM include Internet, Identity & Access Management, Enterprise Access Management, Third Party Access, Active Directory & Content Management and Identity Management Support & Operations. The Connectivity Continuous Improvement Lead is an established position reporting into the Connectivity SOM Manager providing oversight and driving continuous improvement/programme/project delivery across all Connectivity SOM services.
The principal accountabilities are:

• Technical Skills and Experience   Accountabilities
• Programme/Project management expertise to identify and deliver Continuous Improvement initiatives and Programmes/Projects across the Connectivity SOM
• Define, scope and deliver process/service improvement programmes/projects across the Connectivity SOM in support of the SOM strategy roadmap
• Work across the Connectivity SOM Services/Teams to define, deliver and report on service improvement/programme/project activities
• Work with Connectivity Controls Team to prepare for External & Internal Audits, Management Testing, define, prioritize, plan and deliver control activities to remediate audit (includes External Audit, Internal Audit and Management Testing) findings and deliver control standardization/improvement initiatives across the Connectivity SOM
• Build and maintain relationships within the Connectivity SOM and across ITSO to support overall delivery of the Connectivity SOM services and strategy roadmap
• Cultivate and embed a continuous improvement mind-set and culture across the services and teams within the Connectivity SOM

Dimensions and Special Challenges

• Being a deputy to the Connectivity SOM Manager driving delivery/continuous improvement across the SOM and managing/engaging stakeholders across ITSO
• Special challenge in the job is to manage on boarding the support and operations of a SAAS solution for IAM.
• This involves setting up support and operations, controls coordination with operate teams, application on boarding, and leading a service improvement program in Enterprise Access Management

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