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Your challenge
As Business Process Expert Order to Fulfillment (Supply Chain) you are responsible for the definition of the organisations Business System, meaning sustainable business processes, supported by IT solutions, adequate master data and organizational design.
 
Your responsibilities in a nutshell:

• Serve as a liaison to the business community.
• Design the Integrated Business Process Framework.
• Execute capability maturity assessment, translate these into business requirements and prioritize.
• Collaborate in business transformations to provide expert support in diagnosis of processes within area of expertise.
• Collaborate with IT and EIM to drive selection design and configuration for right technology and data solutions.
• Lead or support process implementation projects and ensure processes are implemented as designed.
• Mapping new solutions and ways of working and translate these into an implementation plan.
• Being a change agent by clarifying the linking impact of the new solutions and ways of working including the IT, data, people, process solutions.
• Facilitate learning, provide process training (competency development) and prepare end user documentation.
• Provide expert support in diagnosis of processes within area of expertise to perform process gap analyses.
• Continuously monitor process performance, analytics and identify opportunities for improvement.
• Collect and review process change and improvement proposals from the organization, bring forward relevant change proposals to the BPOs, support local improvements where necessary.
• Collect, document and share best practices from the transformations for re-use in next projects and into overall PBPF.
• Actively interact with other BPE’s to share knowledge on improvement practices.
• Actively interacts with (IT) Business Analysts and Functional consultants.

Your team
The O2F2C BPO team is part of the organisations’ Group Supply Chain. The vision of Group Supply Chain is to orchestrate the End-to-End value chain to our customers.
The O2F2C BPO team is responsible for the design of the integrated Business Framework:

• Across the 5 Operating Principles (Structure & Governance, Performance & Reward, People & Culture, Processes & Systems and Capabilities & Learning)
• Segmented by the 4 Business Models (Products, Systems, Software and Services).

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