[ad_1]

The Blue Coat Technical Engineer (Expert) works in partnership with clients, advising them how to use information technology in order to meet their business objectives or overcome problems. Technical Engineers work to improve the structure and efficiency of an organization’s systems. The Technical Engineer (Expert) will be working alongside a very successful and highly technical team reporting aiming for an Expert level of knowledge. From a technical perspective, the opportunities to learn here are enormous.

• Installation, Configuration and Survey of Projects from multi-sites or multi-technology complexity with Team Lead/Project manager instructions; 


• Support Level 1 in the chosen area; 


• Focus on 2 manufacturers in the chosen area; 


• Pre-Sales in the chosen area (solution description and Bill of Material); 


• Certification on to vendors on 2 manufacturers (after consultation with the Team Lead). 


• Carrying out the critical tasks in line with documented processes; 


• Achievement of MBO’S; 


• Manage and maintain documentation and requested reporting; 


• Responding to customers within set guidelines; 


• Meeting customer expectations: delivery, query resolution, satisfaction; 


• Achievement of team utilisation goals for targeted products, applications and services;

[ad_2]

Source link