[ad_1]

The work at the front office is to maintain continuity for the network infrastructure that provides for the Global environment, we accomplish this by handling and solving more than 80% of the incoming incidents, changes and emails.

Duties and responsibilities

• 1st and 2nd Line Support during business hours and standby
• Provisioning of network services
• Operational interaction with vendors (updates, exploitation issues)
• Trigger escalation to third line support (Vendor)
• Maintain operational support procedures
• Create problem tickets
• Prepare standard changes
• Maintain CMDB
• Initiate scale-up where needed

Knowledge and required experience

• Basic understanding of LAN/WAN Routing and Switching
• Basic understanding of Enterprise Wi-Fi
• Basic understanding of DNS
• Basic understanding of F5 Load balancing
• Basic understanding of Firewall
• Basic HP and Cisco CLI commands
• CCNA certification (or is working on it)

Working conditions

A shift system is operational between 07:30 -18:00, on call required…

[ad_2]

Source link