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The Application Manager (AM) XSP/TLM is responsible for maintaining, implementing and supporting individual components within the applications XSP and TLM. 
TLM is the preferred application APG Asset Management uses for reconciliations. APG Asset Management uses the XSP application to process corporate actions. Both applications offer a framework, which has to be maintained/supported by the Application Manager to meet the requirements APG Asset Management set for reconciliation and corporate actions processes.
 
Job Family Summary 
The Application Manager XSP/TLM is part of the Back Office Run team within the department AM-IT. Roles and responsibilities of AM IT Run require the development of relationships with customers, management of expectations, requirements and satisfaction levels by definition of Service levels in business terminology for all services and reporting performance against SLA’s. Additionally, Run should provide for a single point of contact for all incidents/problems and take care of the introduction of new and/or modified services in a planned, controlled and timely manner. AM IT Run has responsibilities for the daily operations to provision live services in line with Service Level Agreements and restore normal service operation quickly in case of breakdown with minimal impact on the business.
 
Purpose of job / essential contribution
The Application Manager performs as service owner for a set of applications, is responsible for one or a limited set of live services for the general health, incident and problem resolution and request fulfillment of standard requests not performed by the Service Desk. Responsibilities of the Application Manager include for the relevant applications within a specified domain: management / responsibility for NFR’s, management of service expectations, intermediary between business internal / external suppliers and deployments; act as second line support, restoration of service and request fulfilment that cannot be completed by the Service Desk. The Application Manager adheres to the established processes and incident resolution methodology and practices, while carrying out their responsibilities. This includes meeting established quality and security standards.

Scope of responsibility
· Continuity of requested service levels for relevant set of applications.
· Second level, specialized contribution to minimize application-related service disruptions, problems and to structurally guarantee continuity in business.
· Testing of workarounds and application changes.
· Maintain solid relations with suppliers for incident resolution and request fulfillment.
· Meeting established security standards.
· Orientation on specified domain/specific set of applications.

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