Senior Helpdesk medewerker
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Het EATC is een internationale organisatie waar Engels de voertaal is. Om deze reden dient het CV zowel in het Nederlands als in het Engels te worden aangeleverd. Tevens wordt van de kandidaat verwacht een motivatiebrief in het Nederlands en in het Engels aan te leveren. De motivatie mag maximaal één A4-tje beslaan
The Senior CIS controller is responsible for all CIS relevant hardware and software used in the EATC, excluding MEAT (Management of European Air Transport). The term "CIS" includes all technologies used for any kind of communication. To be more specific: transmission of communications and information systems as well as for data processing (e.g. telephone, fax, computer etc.).
The Senior CIS Controller is not an executive assistant of the Head of the IT section, the Head of the Helpdesk is. The CIS controllers is part of the team, which is under supervision of the Head of the Helpdesk. During absence of the Head of the Helpdesk the team will be supervised by the Head of the IT section. The main tasks are:
– Task HN support to install JIVC controlled HW
– Task HN support to install software on JIVC controlled HW
– Coordinate preventive maintenance with HN Support on JIVC Controlled HW and SW.
– Document computer hardware/software problems
– Perform IT status, request and maintenance reporting in the NLD automated systems.
– Task HN support to perform corrective maintenance on JIVC Controlled HW and SW.
– Install EATC controlled HW
– Install software on EATC controlled HW
– Coordinate preventive maintenance with Contractors on EATC Controlled HW and SW.
– Task contractors to perform corrective maintenance on EATC Controlled HW and SW.
– Instruct newcomers on the use of both JIVC and EATC systems as applicable (excluding MEAT or other operational applications)
– Help and advise users in case of software problems
– Test new software and hardware before fielding in the EATC.
– Manage the EATC users profiles.
– Update EATC Intranet website.
– Maintain LAN / WAN security.
– Observe the internal network for security risks and violations.
– Help and advise EATC users during deployments
– Consult Head of IT – Follow and update the IT inventory
– Support/create inhouse used softwaretools, IT-services
– Establish and maintain security in all IT related issues. Working language: English Reading (Good) + Writing (Good) + Speaking (Good) + Listen (Good).
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