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Platform Management consultant is needed to lead the development,

implementation and transition of IRM IP Platform management processes,

including:

•     IT Service Governance & Management

•     IT Strategy & IT Portfolio Management

•     Business relationship management

•     Resource Management

•     Financial Management

•     Supplier Management

•     Service Level Management

•     Service Agreements & SLAs

•     Performance Measurement and Reporting

•     Risk Management

•     Information Security Management

•     Compliance mgmt.

•     Continuous Improvement

•     Knowledge Management

•     Asset Management

•     Catalogue Management

•     Configuration Management

•     Standards, Policies and Procedures

•     IT Architecture

•     Availability Management

•     Continuity Management & DR

Responsible for the development, implementation and improvement of the above process, including the following process attributes:

•     Policies, Objectives & Plans

•     Processes & Process Descriptions

•     Standard Operating Procedures

•     Templates & Checklists

•     RACIs

•     Process KPI’s

•     Process & automated Controls

•     Supporting Tooling & Infrastructure

•     Skills, Role Descriptions, Staffing Levels, Resource Planning

•     Ways of Working (DevOps, Agile, Continuous Improvement)

In order to meet the project objective, the consultant is expected to:

•     Elicit and document business requirements

•     Translate business requirements into functional requirements for the associated processes, process workflow and controls

•     Assess existing processes and associated process gaps/ improvements

•     Design, document and embed to-be processes in the organization

•     Act as a sounding board for alternate ideas/solution

•     Propose alternate solutions to simplify, improve and automate solution

•     Apply independent thinking to problem solve

•     Lead discussions about process redesign

•     Communicate and manage stakeholder expectations

•     Define process performance targets and measure compliance

•     Apply knowledge of business process modelling

•     Plan, monitor and report on status

•     Educate business users responsible for managing and operating business processes

•     Facilitate process workshop

•     Document procedures and present new process designs to stakeholders

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