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The work at the front office is to maintain continuity for the network infrastructure that the client provides for the Global environment, we accomplish this by handling and solving more than 80% of the incoming incidents, changes and emails.

Duties and responsibilities

• 1st and 2nd Line Support during business hours and standby
• Provisioning of network services
• Operational interaction with vendors (updates, exploitation issues)
• Trigger escalation to third line support (Vendor)
• Maintain operational support procedures
• Create problem tickets
• Prepare standard changes
• Maintain CMDB
• Initiate scale-up where needed

Knowledge and required experience

• Basic understanding of LAN/WAN Routing and Switching
• Basic understanding of Enterprise Wi-Fi
• Basic understanding of DNS
• Basic understanding of F5 Load balancing
• Basic understanding of Firewall
• Basic HP and Cisco CLI commands
• CCNA certification (or is working on it)

Working conditions

A shift system is operational between 07:30 -18:00, on call is required after work hours…

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