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Job Description
Connectivity Services and Operations Management (SOM) is part of the ET SOM (Enterprise Technology Service and Operations Management) organization in IT Services and Operations. Services within the Connectivity SOM include Internet, Identity & Access Management, Enterprise Access Management, Third Party Access, Active Directory & Content Management and Identity Management Support & Operations. The Connectivity Continuous Improvement Lead is an established position reporting into the Connectivity SOM Manager providing oversight and driving continuous improvement/programme/project delivery across all Connectivity SOM services.

The principal accountabilities are:

• Programme/Project management expertise to identify and deliver Continuous Improvement initiatives and Programmes/Projects across the Connectivity SOM
• Define, scope and deliver process/service improvement programmes/projects in support of the SOM strategy roadmap
• Work across the Connectivity SOM Services/Teams to define, deliver and report on service improvement/programme/project activities
• Work with Connectivity Controls Team to prepare for External & Internal Audits, Management Testing, define, prioritize, plan and deliver control activities to remediate audit (includes External Audit, Internal Audit and Management Testing) findings and deliver control standardization/improvement initiatives 
• Build and maintain relationships to support overall delivery of the Connectivity SOM services and strategy roadmap
• Cultivate and embed a continuous improvement mind-set and culture across the services and teams

Dimensions and Special Challenges

• Special challenge in the job is to manage on boarding a SAAS based IAM solution (Saviynt) into for support and operations in a newly established internal team.
• This involves developing/establishing the support and operation capability, coordinate the ITGC/controls with the IAM Program in Shell IT and the operate teams during the onboarding of applications and support control owners during audits on access management controls.
• The other role is to lead a service improvement program in Enterprise Access Management.

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