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The Center of Excellence Technology covers all the technological areas for our client globally – from commodities like mail and SharePoint, to SAP, Datacenters, Networking, Workplace. All the technical standards are also part of the responsibilities of the team. Next to that, CoE Technology is managing a whole portfolio of projects and programs, most of them with a global impact that touches every single IT user.

The primary responsibility of the Change and Communications (C&C) Specialist is to help the organisation prepare for and adopt new realities brought about by Global programmes and initiatives. These might concern new technologies, business systems, processes and/or organisation structure, roles or culture. The C&C Specialist is part of the CoE Technology team and can be seconded to project(s) or programme(s) within the Technology domain.
 
Within a programme, the C&C Specialist is creating and implementing change management strategies and plans that:

• maximise buy-in for the change
• manage and mitigate the impact of change plans on employees and organisation
• Minimise resistance to increase the benefit realisation and value creation and maximise employee awareness and adoption.
• Synthesize points into concise, well-structured presentations, both written and verbal.
• Manage methods, channels and distribution lists to enable change communications and engagement, including feedback channels for communication and effectiveness evaluation.
• Assist and support business transformation projects for selected areas of the business. This may include multiple projects simultaneously.

The change management strategies and plans align and support the timelines and deliverables of the programme team. The C&C Specialist will collaborate closely with the Project Manager (programme team/leaders in GIS and local OpCos) that is responsible for implementing the change. The C&C Specialist will design and deploy change management tools and strategies such as impact analysis, stakeholder engagement, business readiness, communications and training.

 

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