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• Change Strategy: create a strategy to support adoption of the changes required by the projects 
• Assess the change impact: conduct impact analyses, assess change readiness and identify key stakeholders 
• Support communication efforts: support the design, development, delivery and management of communications 
• Support training efforts: provide input, document requirements and support the design and delivery of training program

Additional responsibilities include: 

• Complete change management assessments 
• Identify, analyze and prepare risk mitigation tactics 
• Identify and manage anticipated resistance 
• Coordinate efforts with other specialists 
• Integrate change management activities into project plan 
• Evaluate and ensure user readiness 
• Track and report issues 
• Define and measure success metrics and monitor change progress Skills and qualifications 
• Experience and knowledge of change management principles, methodologies and tools 
• Exceptional communication skills, both written and verbal 
• Excellent active listening skills 
• Ability to clearly articulate messages to a variety of audiences 
• Flexible and adaptable; able to work in ambiguous situations 
• Resilient and tenacious with a propensity to persevere 
• Problem solving and root cause identification skills 
• Must be a team player and able to work collaboratively with and through others 
• Change management certification or designation desired

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