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Interface with Infrastructure Service Provider (ISP) on the refresh and management of network devices in the client's estate. 

• End to end asset refresh process improvements
• Create the framework for new ways of working
• Support Business Project Managers (BPMs)
• Work with Service and Portfolio Managers on strategy updates
• Manage service providers
• Ensure good project execution
• Stakeholder management
• Good communication skills
• Provide Operational back-up for the service and Asset Integrity Management team (AIM)
• Data analysis and problem solving
• Good understanding of ITIL processes
• Awareness of global datacentre management

The person is required to manage our Infrastructure Service Providers (ISPs) to ensure they refresh assets in a timely manner and ensures high compliancy of the network estate. A good knowledge of WAN, LAN and security technology is also an added benefit, which will help in understanding impact of related changes or projects. A good understanding of ITIL processes and an awareness of global datacentre management, related processes and implementation practices.

A large part of the role, will be to support Business Project Mangers on behalf of AIM as they seek to understand the impact of changes impacting their environments/services and be the conduit between them and the ISPs. You will also be required to guide the BPMs on specific ways of working related to AIM and direct them as appropriate. We require a person who is very familiar with processes, can create or improve processes as required with limited information or supervision. This is especially relevant when building a framework for recent updates on how we work and how we will interact with our ISPs in the future, ensuring ways of working is properly documented and understood.

Changes in strategy is also an area which the person is expected to liaise closely with service owners and Portfolio Managers, to ensure the strategic intent is properly understood and communicated to relevant stakeholders. Good project management skills are a must, as you will be required to work on various initiatives related to refresh and will be speaking with ISP PMs on a regular basis. The person will also need to quickly assimilate information and be able to challenge when they think data or specific situations look to be incorrect. An analytical thinker with a structured approach to solving issues, coupled with good communication and stakeholder skills.

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