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• Offer proactive support to CoE and delivery managers on the coordination. Further to support PM’s to ensure  programmes and project are approved and set up correctly/mature with robust plans, resource allocation and adequate financial administration .
• Ensure information can be easily consolidated across the portfolio and is maintained regularly. Periodic review/delivery sessions will be planned to ensure the delivery manager and CoE manager can steer adequately on key delivery topics (including top risks and issues).
• Keep track of portfolio/program and project progress and portfolio financials and support the delivery manager in adequately reporting on this.
• Enable project support officers (PSO) to work effectively and efficiently within project and programme’s and be their escalation path in case required. Also to formalize with the project managers on the provided PMO services to their project.
• Facilitates and coordinates regular portfolio and delivery reviews
• Contributes in on-going improvement of the support processes within the PMO
• Able to standardize and implement project management (support) processes
• Coach and guide one or more Project Support Officers (PSO) and to ensure they will be also matured in providing services to the project managers.
• Improve PMO setup for the Process & Control Improvement department including setup of the drumbeat of planning, collaboration, communication & reporting.

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