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As Lean Coaches we have a passion for Lean, a passion for driving continuous improvement. In our vision becoming Lean is not a goal itself it is means to an end to be able to continuously improve. From that perspective, we want al enabling functions to become capable to continuously improve by themselves . Therefore, our long term ambition is to make ourselves redundant in improvement initiatives. In this ambition we always prioritize sustainability of the improvement over the speed of becoming redundant. 

Organizational context 
The Lean Coach position reports to Manager and is part of the Lean Team, Group Business Tranformation and provides support to the enabling functions in their transformation to a more effective and efficient organization which enables the businesses to add more value in the market place. 

The team currently consists of 8 Lean Coaches, working from 5 different locations (Amsterdam and Chennai). Being part of the Lean team means to work together with authentic, enthusiastic, open and driven colleagues, striving to get sustainable impact. Besides, we constantly reflect on our way of working to continuously improve. 

Way of Working 
We deeply believe that change needs to be fun and inspiring to succeed in performance improvement. Why would you change otherwise? Therefore our role is to bring fun and inspiration to the team members on the Shop-floo, but also to Senior Managers in the BGs and COs. 

In driving the performance improvement and fostering honest dialogues between managers and professionals, we need switch between different roles. Therefore, we act as guide, coach, analyst, trainer or change manager, depending on the question. In all situations we challenge and we lead by example. We pro-activily ask our internal customers to provide us with feedback and rate our help with NPS (81% measured over the last 4 quarters on 37 initiatives). 

The client believes in three fundamental capabilities for the continuous improvement performance: Daily management, Hoshin Planning and Problem Solving.
As Lean Coach your role is to help others in building, maintaining and improving these capabilities. 
To make this more concrete, a day in a life of a Lean Coach could look like this: 
– Kata coaching with your buddy, you have reflected on your learnings and know which next step to take;
– Participate in the Lean team meeting, celebrating successes and asking a colleague to help you 
– Together with a teamlead prepare the Hoshin workshop for the MT 
– Have a coaching session on the A3, challenge team member on the roocauses of the problem that needs to be solved 
– Together with the facilitator prepare the daily management, be present and intervene when necessary, and look back together with the facilitator to reflect 
 
Key areas of responsibility: 
• Create a culture in which teams focus on the needs of the (internal) customer 
• Focus on sustainable results, instead of short term wins 
• Develop internal Lean capabilities at all levels within the organization 
• Coach team members and management on the consistent Lean behaviours 
• Challenge team members on their next step to take, not offer solutions 
• Actively provide compliments and constructive feedback (tops and tips) 
• Support the team in achieving their target condition based on current condition and direction 
• Encourage others to take the biggest small next steps (experiment) 
 

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