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The Senior Program Manager is responsible for the management of a complex IT program with a significant change element. The Senior Program Manager ensures that objectives are achieved and that the business benefits are realized within the terms of the business case which has justified the program funding. Assists sponsor in quantifying the business case and identifying risks. The program will typically be with a high degree of complexity in terms of technology, geographical spread, multiple stakeholders and risk. The program will utilize resources from engineering and service delivery organisations as required.
 
The organization is currently on a journey to deliver a more social, seamless and digitally enabled employee experience with the intranet at the centre of the digital workplace as the single window.  In doing this, we need to enable employees to find what they need to quickly self-serve, through the use of digital assistants and we have recently completed a POC based on use of Microsoft’s Bot Framework.  A senior Project Manager is required to build on the outcomes of the POC to deliver a solution that will replace the existing intranet based Services directory which provides a personalized Services directory based on a user’s location, organization, country and office.
 
Core accountabilities would be:

• Drive the selection and setup of the program: including platform and delivery partner selection and work with Contracting and Procurement to formalise
• Mobilise the program: including defining an appropriate agile delivery model, identifying and on-boarding resources required
• Ensure accurate estimating of program costs, timescales and resource requirements in relation to agreed terms of reference. Subsequently monitors overall progress and initiates corrective action to address exceptions, slippage and issues of priority.
• Ensures realistic program, quality and risk plans are prepared and maintained and tracks progress against the plans, providing regular progress reports to Steering groups and line management as appropriate. Manages a change control process in relation to the program, gaining agreement for revisions to the scope from sponsors, and ensuring program continue to meet business objectives.
• Provides effective leadership to the project team allocating and monitoring tasks and ensuring adherence to Project Excellence standards and processes. Ensures that team members are motivated and developing their skills and experience.
• Actively represents the project team, ensuring that effective relationships are built and maintained with the stakeholders
• Engages with all key stakeholders at the highest level to ensure that expectations are managed and  that the aims of the programme or project continue to be aligned with business needs and strategies as they evolve.
• Co-ordinate workstreams across all represented business areas and ensure alignment to overall Employee Portal Programme scope.
• Develop Business Case and Project Charter. 
• Agree sourcing model for solution delivery and operation.
• Manage business engagement and planning (including scheduling project governance meetings and decisions required, managing business dependencies, align stakeholder expectations and guide them on what’s needed from them)

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