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The primary responsibility of the Change and Communications (C&C) Specialist is to help the organisation prepare for and adopt new realities brought about by Global programmes and initiatives. These might concern new technologies, business systems, processes and/or organisation structure, roles or culture. The C&C Specialist is part of the CoE Technology team and can be seconded to project(s) or programme(s) within the Technology domain.
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Within a programme, the C&C Specialist is creating and implementing change management strategies and plans that:

• maximise buy-in for the change
• manage and mitigate the impact of change plans on employees and organisation
• Minimise resistance to increase the benefit realisation and value creation and maximise employee awareness and adoption.
• Synthesize points into concise, well-structured presentations, both written and verbal.
• Manage methods, channels and distribution lists to enable change communications and engagement, including feedback channels for communication and effectiveness evaluation.
• Assist and support business transformation projects for selected areas of the business.
• This may include multiple projects simultaneously.

The change management strategies and plans align and support the timelines and deliverables of the programme team. The C&C Specialist will collaborate closely with the Project Manager (programme team/leaders in GIS and local OpCos) that is responsible for implementing the change. The C&C Specialist will design and deploy change management tools and strategies such as impact analysis, stakeholder engagement, business readiness, communications and training.

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