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We are looking for a subject matter expert for a project in Belgium, Walloon region. The client operates / maintains the data network (SDH – DWDM) of a software supplier.
This network is situated in the southern part of Belgium and consists of XX nodes SDH and XX nodes DWDM.
In order to operate / maintain / expand this network, we are looking for a subject matter expert.

Function description:

• handling technical queries and giving (telephonic) advice  
• participating in incident management service:
  • first focus: re-establishing service possibly by means of work arround
  • collecting logging information
  • checking available solutions
  • provide solution to the client.
• installations including preparations with end customers or our customer.
• support (remote or on site) for upgrade/updates
• performing upgrade on site.
• participation in 24h*7 emergency service, on call support
• interface to 3th level support
• technical interface to the customer
• reporting to customer
• administration of changes in the network
• involved in planning – strategy of evolution of the network

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