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Introduction
You are part of the Resource management RM team within the Finance Information Services department. This team consists of 3 persons; 1 functional experts and 2 technical experts (same function as this vacancy. You report to the Information manager Corporate sectors.

Context of the position
You are based in Veldhoven, Netherlands. The majority of the user community is based in Veldhoven but the RM tooling is also used in the US and in Asia.
In your function you work closely together with your RM colleagues, but also with the key-users of the D&E Project Management Office (supporting the project management community) and have regular contact with end-users of the RM tooling. Next to that you co-operate with representatives in the Finance Control department on FTE/financial reporting. You also work closely together with the IT department; e.g. fixing technical incidents, authorizations, monitoring, maintenance and upgrades.

Job Mission
As a technical expert, you support, maintain and further develop the Resource management tooling. The Resource Management (RM) tooling supports the resource (FTE) claim and allocation process for several departments within the organisation (6000+ persons and >700 users) and includes FTE and financial reporting. The RM tooling is developed in-house by the RM team based on Excel/Access, MySQL database, Pentaho, Spotfire and interfaced with SAP.

Job Description
You support the (key-)users in the day-to-day use of the RM tooling and you deliver 2nd/3rd line technical support. In case of technical issues with the correct functioning of the RM tooling, you assess the impact, communicate with (key-)users and solve the issues in close co-operation with your colleagues and the (key-)users.
You monitor the correct functioning of the RM tooling on a daily basis to ensure availability and performance of the tooling. You pro-actively define and, after approval, execute (small) technical improvements to further improve availability and performance.
You perform periodically planned maintenance activities in the tooling, mostly outside office hours (evening, weekend).
You define and, after approval, execute (small) functional improvements, in close co-operation with the key-users
You participate in improvement projects to further enhance the functionality of the RM tooling; you support defining smart user requirements, determine technical solutions and design, build and test these. You participate in setting up training and train the key-users.
You create and update all technical documentation and support in making functional / training documentation.
Operational support and maintenance tasks will be approximately 30% of your time, but will fluctuate dependent on the required level of support, division of the tasks within the RM team and the number/size of demands for improvements.
 

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