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The Operate Landscape Manager is end to end accountable for the operations of the landscapes and the delivery of the day-to-day application services according to the agreed Service Levels and/or Operate Level Agreements. They are the service integrator (end-to-end) to ensure applications landscapes remain compliant. 
The OLM drives Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliers.  They ensure regulatory and compliance controls are embedded in landscape operations and assist with evidence collection. 
The OLM assists with supportability and transition activities of enhancements and project solutions. This includes analyzing and understanding business functional and non-functional requirements for supportability impact, as well as assessing implications of landscape changes and reviewing for enhancement and continuous improvement opportunities.  They also build knowledge of relevant information risks and regulatory requirements.

Connectivity OLMs must have deep expertise in at least one of the services within the portfolio and preferred familiarity in others. These services include, but are not limited to:
-Connectivity & Network Management focusing on Identity & Access Management (e.g. Smartcards, VASCO Token, Third Party Access, Remote access, Client for contractor, 2-Factor Authentication, Access Management Services, Active Directory, Trusts, Azure Active Directory, Identity Management and Identity Data Provider Services, etc.),
-Private/Public Key Interface (PKI) (large-scale enterprise technical/process background of all areas of PKI architecture, including policies, standards, strategies, automation, governance, and IRM/control compliance.  
-Knowledge of networks, servers, and middleware applications, including experience with SSL protocol and TLS protocol.), and Certificate Management (working knowledge of end-to-end management of digital certificates, certificate authorities, key stores, keyrings, hardware security modules (HSM)/encryption devices used for securing and encrypting communications data in transit for users, systems, and applications. 
-Expertise in key life cycle requirements/processes and IRM/control compliance.).

Accountabilities

• Drive Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliers.
• Escalation point for operation-related issues.
• Ensure that end-to-end performance is monitored and maintained to high level of quality, standards, supportability and operability as defined within negotiated and agreed Service Level Agreements (SLAs) and to propose and implement necessary Service Improvements.
• Responsible to ensure the Application portfolio is compliant with the relevant IT controls and information security standards & baselines.
• Ensure sign off readiness for bringing project developments successfully into operational support.
• Manage the demand, including financial impact, for Operate landscape, and as such for all the components in the landscape.
• Responsible to manage supplier contracts and ensure timely contract renewals (software licenses, support and maintenance services).
• Ensure new application services are written into Service Level Agreements and Service Catalogues in a consistent way
• Be responsible for the execution/deployment of releases and approval of changes.
• Support the Lead OLM to effectively represent the Operate organization to the Business Stakeholders, Business CIO’s and other stakeholders.
• Promote Continuous Improvement culture within own scope of accountability (within the company and 3rd party suppliers)

 Dimensions and Special Challenges

• The landscapes are globally used and have a high level of integration.

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