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Job Description:
The EAM Request Lead manages the key Application Suppliers for the provisioning of enterprise access management services. He/she ensure that services provided by third parties are secure and reliable while exercising contractual clauses to ensure key KPIs (e.g. Critical Service Levels, Key Measures) are upheld.
The EAM Request Lead acts as the escalation point between Business IT and 3rd party provided for any deterioration in service levels. Further, with the advent of cloud based infrastructure services, service managers are increasingly responsible to manage vendor operations teams to ensure appropriate management and change to the infrastructure services provided to the end user organisation.
EAM Overview
Enterprise Access Management (EAM) is the gatekeeper of business and IT user profiles and access controls to ensure that users have proper access to perform their job functions effectively as well as meeting security compliance.
Purpose
The EAM Access Request Lead is responsible for leading and managing the overall delivery of the end-to-end request management and user access provisioning service. In this capacity, the Access Request Lead is accountable for managing supplier performance, maintaining business facing relationships and driving continuous improvement, while ensuring full compliance to SOx and OneIT control framework requirements.

Special Challenges:
-Managing the business expectations, provide reliable, secure and consistent service for the users.
-Managing the supplier to ensure the delivery as per the business requirement, drive continuous improvement to increase the service satisfaction levels
-Ensure the services are as per the compliance framework

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