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Voor een directe eindklant in Arnhem is Harvey Nash op zoek naar een Operational Management Steering Expert.

Start: z.s.m.

Duur: 6 maanden

Inzet: 40 uur per week

Client is facing a growing work load that in the last couple of years resulted in an equally growing number of employees. This growing need for more people cannot be matched by equally growing financial means in the (near) future. Given our social responsibility and according regulatory directives this is unacceptable.

Therefor we performed a LEAN scan at all 32 departments and 2 end-to-end processes. This scan focussed on increasing efficiency and enabling more work with the same amount of people, and thereby limit the employee growth rate. One of the extra goals was (and still is) to facilitate a fact based dialogue between Executive Board and (Sr.) Managers on how to best limit the workforce growth, increase speed, improve quality and develop a Continuous Improvement culture.

Operational Management Steering Experts

The Lean Scan resulted in an assessment of the process steering quality in the departments with a first indication of possible (Lean) Operational Management benefits. To improve on this all Team Managers will be offered a Lean Leader coarse. Support for the practical work related to this training and consequent support for further implementation will require (LEAN) Operational Management Experts to help and coach the Team Leaders.

The Operational Management Steering Experts we are looking for have experience with the Team Leader role and team dynamics. They are knowledgeable on LEAN Operational Management, visual-, resource/capacity-, performance-, and improvement management as customary in best in class LEAN companies.

The Program anticipates a total of 170 Team Leaders and 120 completed Lean Leader trainings and implementations assignments before the end of 2018 requiring average of 2h support per week during 9 months.

Budgeted on an average of max 72 hours giving 9 days per Team Leader; resulting in a total of 9 x 120 = a total of 1080 days.

Profile LEAN Operational Management Steering Experts

Experienced Lean Operational Management Steering Experts:

At least 10 years process work experience.

Proven experience in (implementation of) LEAN operational management.

Proven experience in service industries; Utility companies experience is a pre.

Proven experience in coaching teams and team managers in LEAN operational management.

Dutch and German native speakers, both able to report in English. Preferably we are looking for 2 German and 2 Dutch experts.

Experienced in implementing visual-, resource/capacity-, performance-, and improvement management as customary in best in class LEAN companies.

Good communication skills, able to connect and get essential information.

Good social skiils, able to coach and challenge Team Leader, sensitive on Team and organisation dynamics to drive trust and learning, able to develop and support dialogues on capacity-, performance- and improvement-management building PDCA feedback loops.

For the more complex team dynamics PtP will have (limited) Change coaches available.

The candidate should:

Be able to work both in NL and GE with native speakers, selection by client upfront. Dutch candidates must be able to present a statement of conduct (Verklaring Omtrent Gedrag).

Be willing to share and invest in cooperation with the PtP partner in the other country.

Accept and work with the frames and formats that have been created with the training companies that already have been selected.

Supply flexibility and availability to increase number of candidates on short notice to realise requested amount of work and achieve deadlines.

Should not have running assignments and interest that could be in conflict with this assignment.

Will accept to work for and with Power to Perform (PPC) department; in order to serve together the requesting sr managers. Quality and speed will be assessed during execution by PPC.

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