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For our international client in The Hague we are looking for a Technical Event Manager (2 FTE).

Location: The Hague
Start: a.s.a.p.
End: 31-12-2017
40 hrs./week

You will be responsible for all scheduled meetings/events in your site/region.
You will coordinate all locations during the large events and act as primary focal point for all the locations in case of technical problems and questions. As you will be the primary focal point it is important you have the ability to coordinate and to delegate effectively.
You will translate technical issues into laymen terms for all stakeholders to understand. Furthermore, you will propose the best available technology or solutions to the customer / stakeholder by highlighting the pros and cons.
You will work in an executive / critical end-user environment. This means you will have to be able to communicate at all levels in a professional manner. Also, you will perform a risk and cost analysis, taking into account costs, availability, technology requirements and business knowledge.
You will make use of available templates and process documentation. Documenting and structuring are important aspects of the job. Qualification,

Technical Skills and Experience:
-Minimum Vocational/Diploma/Associate Degree (technical field) equivalent -At least 5 years of working experience in related field(s)
-Experienced in using and supporting collaboration tools such as CISCO/Polycom Videoconferencing equipment, CISCO Telepresence and Lync/Skype for Business meetings
-Must have excellent language skills, both written and verbal (face to face and over the phone) in both the local language and English. Is able to communicate at all organizational levels. To be sensitive to non-verbal communication and able to adequately respond to that
-Managing expectations and effective communications with the most senior Executives in the company are key skill requirements
-Working experience using ITIL processes (ITIL Foundation Certification preferred)
-Experience with Microsoft Skype;
-Experience with Microsoft Office 365
-Experience with organizing large virtual events
-Executive presence and professionalism;
-Take ownership / pro-active approach and working under high pressure -Experience in dealing with customers in stressful situations
-Intermediate level of MS Excel and SharePoint 2010

Soft Skills and Experience:
– Customer Focus
Ability to see his/her own area of expertise fit in with other parts of the organization To provide excellent service to the customer. Ability to understand broadly the customer’s business and the impact degradation or loss of service this would have.
-Structured Approach
Adheres to standards and works in a structured way, enabling cross-boundary teamwork. Sees the necessity of documenting and sharing knowledge, thus working in a professional manner and fostering team spirit. Understanding of and prior experience with the ITIL standards or similar, for process aligned IT delivery organizations, is preferred. -Troubleshooting
Excellent troubleshooting skills to solve problems in a short timeframe. Excellent problem analytical skills.
-Communicator
Must have excellent language skills, both written and verbal (Dutch and English). Excellent communications skills are a must; on the phone as well as face to face. Can communicate at all levels (Top-Bottom and vice versa).
-Stress handling
Ability to handle stressful situations.
-Planning and organizational skills
Must be able to plan and organize in order to support meetings / events and projects.
Must be able to perform mailbox management and assign tasks.
Must be able to deliver successful meetings / events through others.
Must have strong communication skills and the ability to coordinate/delegate effectively.

DIMENSIONS
-Operate in a team (~10) of Executive IT Support engineers on site for a group of senior Executives (30 – 150)
-Interacting with a range of local and virtual IT Support Teams -Reports to a global Executive Collaboration Service Manager

Interested? Send us your English CV, motivation and hourly rate.

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