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For our client in Utrecht Harvey Nash is looking for a Sr. Demand Manager

Startdate: asap|

Duration: 3 months

Hours: Fulltime

The demand planning department is responsible for creating and managing the demand forecasts of our customers so that we consistently and accurately predict their orders. In this position you will report the Demand Planning Manager NL. You will be part of the Customer Service & Logistics Department with a strong link with Sales, Finance, Marketing, HR and BIS departments. The role requires a balance between commercial awareness, supply chain acumen and interpersonal skills. The job holder should be a role model for our Values and respect the Code of Conduct.

* Create and manage the demand forecasts of the Netherlands customers in JDA/Manugistics so that customer orders can be consistently and accurately be predicted.

* Lead the iS&OP process for all NL Food categories: Salty, Cereals and Nuts

* Manage the weekly iS&OP process between sales, supply and demand

* Prepare and facilitate the weekly iS&OP alignment session with senior management from sales, supply, finance and demand

* Manage and coordinate the monthly iS&OP process within the demand planning team and actively contribute to better long term business insights.

* Delivers the AOP volume phasing analysis based on primary input from sales and together with sales and finance responsible for the final AOP submission in phasing and best current estimate on all SKUs.

* Guides and coaches the demand planners (1FTE direct, 3FTE indirect) on the weekly and periodic processes to deliver secure demand plan & product availability, among others:

* Weekly demand planning and weekly sales-demand meeting

* Weekly and monthly demand analytics and preparation for iS&OP/KPI data and root cause

* Specific improvement projects

* Proactive management of stock availability and product supply of co-man and co-pack produces e.g. stock reports and prognoses, order processes

* All communication processes (weekly demand-supply meeting, weekly sales-demand, S&OP’s, co-man/co-pack contacts, shopper marketing, finance, etc)

* Analyse and advise on statistical forecasting on all categories

* Manage the delivery of AOP volumes of MU NL.

* Manage the demand planning process (incl. NPD) and actively contribute to building the companywide shared forecast;

* Key supporter and lead of the Business Sales & Operations processes incl. SKU portfolio and optimizing complex planning processes;

* Monitor and control service level, allocations and due date violations;

* Key member of Category Project Teams.

* Backup planner for other categories.

* Plan and manage third party supply (Comanufacturing activities):

* Manage the demand planning process (incl. NPD’s)

* Identify and initiate improvements for the 3rd party planning process

* Send forecast, inventory levels and/or requested production quantities produced to Comanufacturer.

* Enter and change PO’s for to be shipped quantities to local warehouse.

* Follow up on production planning, produced and shipped quantities.

* Actively follow up within Benelux team and with BeLux demand planning team on process improvements across the Benelux; takes the lead in projects or joint actions.

* Manage initiatives to optimize and improve on-shelf stock availability and activity with customers (working closely with Sales and Customer Supply Chain Teams) taking the role as project and process lead;

* Provides options for tactical decisions and clarifies impact on KPIs to proactively drive a balanced decision;

* Can interpret business developments in other departments to impact on long term planning

* Develop strong relationships with key stakeholders in the CS&L area to manage KPIs of forecast accuracy, service level, freshness and all company’s departments: Sales, Marketing, Finance, HR;

* Participate in ESSA network meetings / Global Brain to share best practice and processes;

* Participate and play a leading role from demand planning perspective in the annual Budgeting Process (ACP) on your category;

* Develop strategies for overall service provision and management of customers (forecasting, service levels, claims, etc…);

* Integrate Customer Collaboration within Demand planning as a normal way of doing Business with our customers, integrating industry best-practice;

Required Skills/Experience

* You have excellent customer facing qualities and are a pro-active team player who helps building high performance teams.

* Commercial affinity and customer focus, ability to challenge commercial colleagues on the quality of their input

* Good in taking initiatives and be a problem solver (able to identify a problem and lead the process till its final solution). Taking others with you on realizing a sustainable solution.

* Is capable of differentiating between natural own style and alternative ways to get results. Knows how to adapt to get to the required solutions;

* Strongly service oriented, manages balance well between service and costs.

* Capable of working with deadlines

* High level of pro-activity, driven, enthusiastic and a high energy level

* Master degree level, preferably in Logistics/Supply Chain Management;

* Minimum of 5 years Supply Chain experience in preferable FMCG;

* Potential to develop capabilities to at least two levels up positions (L8/9 potential)

* Previous employment as demand planner in FMCG or preferable food environment an advantage;

* Experience with working in a professional planning tool (SAP APO, Manugistics, FuturMaster or like)

* Experience in working with SAP is preferable

* Additional certificates like APICS-CPIM and LEAN Six Sigma are an advantage;

* Previous customer collaboration experience an advantage;

* Knowledge of retail supply chains

* Language skills : excellent knowledge of Dutch with good knowledge of English

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