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Voor een directe eindklant in Amsterdam is Harvey Nash op zoek naar een Manager IT Operations 2nd line.

Startdatum: per zo snel mogelijk

Contract tot 31 december 2017, opdrachtgever gaat contracten van 3 maanden aan

Uiterlijk maandag 26 juni, voor 11:00 uur.

Inzet: voorkeur 40 uur

This is what you do

As manager 2nd line you are accountable for all local infrastructure management and all local application management.

Accountable for proactive monitoring of the live IT systems;

Accountable for managing the live IT systems, including taking necessary measures to monitor business continuity;

Carries out solving incidents and executing IT changes and service requests assigned to the team within the agreed SLAs.

Works with other departments and external suppliers to deal with procedures and monitor SLAs, to promote quality service.

This is how you do it

* Manage the infrastructure

As part of the 2nd line accountability is also managing the infrastructure supplier, who is responsible for maintaining the Hardware, Connectivity, Operating Systems, Storage and

We are currently partly moving datacenter activities. As manager 2nd line you are accountable for managing stability of the remaining equipment in the old datacenter, but also for taking the new equipment into maintenance with the supplier;

As part of the infrastructure management you are also accountable for capacity and lifecycle management, which is locally organized.

* Manage local applications;

All P1 applications have an OTAP setup.

Sync proces in place.

Patch management.

Automated deployments

Automated testscripts

On all applications Maintenance&Support according SLA.

Monitoring of performance and stability of A and P.

Life Cycle Management.

Update and upgrade plan

In control of changes.

Acceptance criteria

NFR’s

Enable Performance testing.

Capacity management in place.

Clear what the max load is.

Predictable extension of usage, enable capacity enlargements.

Accountmanagement alligned with capacity management

SD applications are managed by 2nd Line.

All P1 applications are baselined with I&A criteria

* Team Management

– Manage, mentor and lead the 2nd line team, which consists of 3 teamleads and 4 support roles as direct reports. In total the team consists of about 55 FTE.

Your strengths

The application and infrastructure environment is complex. For this role you need to able to create the complete overview of the whole landscape, take distance from the content, but also be able to understand the complexity. Managing the supplier is a crucial expertise for this position, experience with managing suppliers as well on application management as on infrastructure level is therefor crucial. Because the complexity is so high and the organization is changing, you also need to be able to delegate to the team and motivate the team to create maximum result.

You’ve got what it takes to determine our company’s security strategy for the upcoming years and with your progressive leadership skills you naturally convince and engage your stakeholders along the way. For this vacancy of Manager 2nd line , you also have:

* HBO/WO education

* 10+ years’ experience in IT application and infrastructure management in a corporate environment

* In-depth knowledge of infrastructure environments

* Solid experience in managing external suppliers

* Very strong communication skills (effective communication with senior leadership) and very strong interpersonal skills in terms of effective listening, patience, composure, and conflict management

* In depth knowledge of ITIL and other IT related frameworks

* Proven record of high performance in problem solving, collaborating, planning/priority setting, timely decision making, perseverance, and a drive for results.

The position can be fulfilled from multiple sites; Amsterdam, Zwolle and Rijswijk are the main locations.

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